Frequently Asked Questions (FAQ)

 

How long will it take to receive my order?

Orders are processed within 2–4 business days after payment is received.

After processing, delivery typically takes 5–10 business days depending on your location.

You will receive a tracking number by email once your order ships.

 

How do I track my order?

Once your order ships, you will receive an email with your tracking information.

Please allow up to 48 hours for tracking updates to appear after shipment.

Do you offer returns or exchanges?

Due to the nature of our boutique inventory and hygiene standards, all sales are final.

We do not offer returns or exchanges unless an item arrives defective or damaged.

Please review our Returns & Refunds Policy for full details.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please email us at support@voluptuocity.com within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the item so we can assist you promptly.

 

Do you offer free shipping?

Yes! We offer free standard shipping on orders of $80 or more (before taxes and discounts).

No code needed — your shipping discount will apply automatically at checkout once you meet the minimum!

Can I cancel or change my order?

Orders may only be canceled within 12 hours of placement.

Once processing begins, we are unable to cancel or modify your order.

Please email support@voluptuocity.com as soon as possible if you need assistance.

Still have questions?

Please reach out to us at support@voluptuocity.com — we’re always happy to help!