Returns & Refunds Policy

At Voluptuocity, we take pride in curating premium products designed to empower your wellness journey.

We hope you love everything you receive — but if something isn’t quite right, we’re here to make it right with care and clarity.

 

Returns

Due to the nature of our boutique inventory and hygiene standards, all sales are final. We do not offer returns, exchanges, or refunds unless the item you received is defective or damaged.

If you receive a defective or damaged item, please notify us within 7 days of delivery by emailing support@voluptuocity.com  with the following information:

• Your full name and order number
• A description of the issue
• Clear photos of the damaged or defective item

Approved claims will receive a replacement or store credit at our discretion.

Refunds

Refunds are only issued under the following circumstances:

• You received the wrong item.
• Your item arrived damaged or defective, and a replacement is not available.

If approved for a refund, the original payment method will be credited within 5–7 business days after processing.

Please note:

• Shipping charges are non-refundable.
• Refunds cannot be issued for orders due to buyer’s remorse, incorrect sizing choices, or changes of mind.

 

Order Cancellations

Orders may only be canceled within 12 hours of placement.

Once processing begins, we are unable to modify or cancel your order.